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External Review's Review of Umngazi Hotel And Spa

Back to Umngazi Hotel And Spa

1 How would you rate your overall experience?

BOOKING.COM - Shaun - 17 Feb 2020 - - -.rooms clean ,garden and grass immaculate. (http://bit.ly/2uJgYwd)

Umngazi Hotel And Spa

Hi Shaun Thank you for rating our rooms as clean and gardens immaculate.

2 How satisfied were you with your stay at Umngazi?

I think with the price we pay a guest should be allowed one free cappuccino in the morning not to be charged for it , paddle boats should be free as well . More shade on the beach . Put up some drift Wood structures to sit under . The sugar loaf trail cleaned up a little Alien weed invasion bad towards the end .

Umngazi Hotel And Spa

I will be sure to communicate your recommendation regarding one free cappuccino as well as paddle boats to the rest of management. As per our discussion, I have also communicated to the rest of the team regarding drift wood structures on the beach to sit under. Keith has already chatted to the guides regarding cleaning up the sugar loaf trail. Thank you for bringing all of these items to our attention. We appreciate your suggestions and feedback very much.

3 No Question

Food Excellent.

Umngazi Hotel And Spa

We are so happy that you rated the food as excellent - definitely will add a few centimeters to your waistline. We look forward to welcoming you and your family back to Umngazi next year. Sending warm Pondo greetings to you.