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External Review's Review of Umngazi Hotel And Spa

1 How would you rate your overall experience?

TRIPADVISOR - petersO7156ES - 25 Feb 2020 - - - It could be even better - - - The cows and various other hoofed animals on the approach road of a lodge should be part of the flair of the country for the traveler to Africa and should be self-evident, as should the nature of the road, if you can call it that. The lodge is in an absolutely fantastic location with a view of the sea and lagoon. The price-performance ratio regarding the additional costs is very good. As far as the ladies at the reception are concerned, there is still some catching up to do in terms of friendliness and commitment. We had booked a private dinner on the beach and the front desk was unable to provide the information to set the table for four as agreed the day before. (Google Translate) (http://bit.ly/2PrUCWU)

Umngazi Hotel And Spa
Thank you for your lovely positive and constructive review. You so positively encompass all elements of a visit to Umngazi in detail and we are thrilled that you enjoyed your stay.
2 No Question

The food is very good and varied. There are theme days such as Pasta, Mexican, seafood or barbeque. The kitchen team works professionally and quickly. Our request for extra oysters for lunch was immediately met and the extra price was moderate. The service is cautious according to African standards and therefore takes place in peace. After a few irritations and inquiries, Tabisa, a young waitress, alone rearranged the table and organized additional chairs. Thanks to the commitment of the employee and the excellent cuisine, the evening was a complete success

Umngazi Hotel And Spa
Our chefs will be delighted with your compliments and thank you for recognising Thabisa's friendly and efficient service. We love your assessment of our service as being 'cautious, taking place in peace' as that epitomises the very essence of the Pondo people.
3 No Question

The rooms are comfortable and have an outdoor shower and bathtub. There is no air conditioning, but it is not absolutely necessary. Mosquito nets over the king-size beds might be helpful.

Umngazi Hotel And Spa
We would very much like to welcome you back again and hope that this will be soon. We wish you friendly Pondo greetings from the Wild Coast