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External Review's Review of Umngazi Hotel And Spa

Back to Umngazi Hotel And Spa

1 How would you rate your overall experience?

BOOKING.COM - Lorna Römer - 21 Oct 2020 - - - My happy place! - - - Everything else! Food incredible and location just stunning, never disappoints ❤️ (https://bit.ly/2TfiFtL)

Umngazi Hotel And Spa

Dear Lorna We are extremely grateful for your 5 star review of Umngazi as well as all that this beautiful piece of paradise offer. We can't wait to welcome you back to your happy place! Sending warm Pondo greetings from the the Umngazi team.

2 How satisfied were you with your stay at Umngazi?

Some of the frontline staff a little unfriendly, need to brush up on hospitality skills, but most of them really awesome!

Umngazi Hotel And Spa

We are so sorry to hear that you found some of our front line staff a little unfriendly. They are always so happy to please our guests with a beautiful smile on their faces and we apologise that this was not what you experienced. Thank you for rating our staff as really awesome - they are such a huge part of what makes Umngazi special.