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TRIPADVISOR - Escape38407332847 - 10 Nov 2020 - - - Mixed Feelings - - - Umngazi is a beautiful hotel in a beautiful location, however I’m not sure we would return in a hurry. The service in some areas is very poor; both the reception staff and the dining room staff couldn’t be less interested in helping you, and getting any information out of anyone is almost impossible. I think because most guests are return visitors, the hotel just assumes you know how things work, but, of course, if it’s your first time there, you really don’t. Luckily we met some friendly return guests who were happy to “show us the ropes”. The bar staff, the ladies at the spa, and the staff who facilitate all of the kids activities, on the other hand, are wonderful. The food is good and there is lots of it, and it is great that kids are allowed to attend both dining areas, however the kid’s dining room and the adult’s dining room opening times do not overlap, so if your children eat dinner with you, but aren’t keen on eating what the adults have on offer, they have nothing to eat. The activities on offer (once you manage to find out what they actually are) are excellent and varied, especially the kid’s activities. The rooms are lovely and very private, and if you’re lucky enough to get a sea facing room, the view is magnificent. Overall, we enjoyed our stay at Umngazi, our children especially, but as it’s a very long 5.5 hour drive from Durban via potholes, goats, and drunk pedestrians, I’m not sure we’d return in a hurry. I think, for the price, there are equal, if not better, venues with attentive staff and a far less arduous journey to get to them. (https://tinyurl.com/yy6omkye)