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External Review's Review of Umngazi Hotel And Spa

Back to Umngazi Hotel And Spa

1 How would you rate your overall experience?

BOOKING.COM - Vincent Tshangana - 11 Mar 2021 - - - Revitalizing experience - - - Liked: Meals but most of all, the spa treatment. Disliked: The room that was allocated for us n we had to move the following day, remember we paid for the delux sea view n yes the room is big but wrong location. (https://tinyurl.com/ye48eq2g)

Umngazi Hotel And Spa

Dear Vincent Thank you for taking the time to review Umngazi. We are glad to hear that your experience with us was revitalizing and that you enjoyed your spa treatments. Umngazi bookings work on a renewal policy where guests stay with us every year over the same dates, in the same bungalow. This causes some guests to have to move rooms during their stay. The room allocated to you was what you booked on Booking.com. We apologise for the inconvenience that the room move caused. We trust that we can accommodate you in the same bungalow for the duration of your stay during your next visit. With warm Umngazi greetings from the team.