External Review's Review of Umngazi Hotel And Spa

BOOKING.COM - Oko Matola - 9 Feb 2021 - - - Umngazi Hotel a home for everyone - - - LIKED: I loved a lot of things about the hotel. Most staff were warm and welcoming. They greeted with smiles showing they love their work. The room although small had beautiful finishes, it had sufficient lighting and luxurious bed linen. It was close to the main area, saving a lot of walking time. It had a view of the river as well which was enjoyable when taking a shower. But what stood out to me the most was their sense of Ubuntu. I've been to resorts abroad and never have I seen staff eat or take breaks. I love that their staff eat from the the same pots as guests. They sit neatly around their tables during their lunch and tea breaks to have some of the food the chef prepared. I loved that they don't sit at the back. Please note they firstly serve guests and start eating when things quiet down. I loved the boat ride across the river to get access to the beach. The is a great deal of togetherness between the community and hotel, free ferry rides are given to community members and staff. The food was also nice and varied throughout the day. The pool also was stunning and the new lights at night are enchanting. The place is amazing I must say. I would definitely like to come back. It's picturesque and really gives soul to the wild coast as it helps families make a living. Stunning place Disliked: When I arrived I was not told what the establishment offered in terms of activities hence I missed their sunset cruise. No one offered to help carry my bags to my room. No welcome drinks or cold towel was received like many international resorts I have been to. No one personally directed me to my room. I was shown a map instead. Their all inclusive package exclude drinks even non-alcoholic beverages. This must be explained at reception at arrival. (https://tinyurl.com/ygddq7ub)