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External Review's Review of Umngazi Hotel And Spa

Back to Umngazi Hotel And Spa
1 How would you rate your overall experience?

TRIPADVISOR - T9948BBjustinr - 27 Jun 2021 - - - Unfortunate - - - What is normally a very enjoyable experience as has been the previous 15 or so times I’ve visited umngazi this will be the last. The lack of boating activity and allowance of such have resulted in a lot of atmosphere and entertainment factor to be forfeited. To top it off, cold showers the entire weekend as the room next door enjoyed there hot water leaving us with none left. Food was good which can be expected at over 3500 a day. The resort seems to cater mostly for the elderly at this time and I would recommend that anyone over the age of 14 and below the age of 30 to steer clear from here on out. I really hope the old umngazi will surface once again. (https://tinyurl.com/th6tj725)

Umngazi Hotel And Spa
Dear Justin. Thank you for your call prior to your visit where we discussed our restrictions with regards to the use of boats on the Umngazi river. Following the hard lockdown of 2020 we decided to reduce the size of boat motors used on the sensitive Umngazi estuary to less than 10hp. We felt strongly that we needed to do our bit to contribute to protecting this pristine marine conservation area. Jetski's have large motors and cause massive wake-wash, would be detrimental and are not permitted on the river. We do welcome guests bringing their own boat motors of less than 10hp to use on the river. We also offer kayaks, SUP's, canoes and fishing kayaks that all add to the wonderful activities on the river. All our rooms have their own geysers to avoid guests sharing one. Your comment allowed us to check the geyser in the room that you stayed in and thankfully we found no problem with it. Umngazi welcomes a broad spectrum of guests of all age groups and our other reviews are testimony to the enjoyment they have when visiting us in paradise on the Wild Coast. We are pleased that you enjoyed what our chefs prepared but please note that the rate you quoted in your review is for two guests in a sea facing room inclusive of all meals. Regards from the Umngazi family.