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External Review's Review of Umngazi Hotel And Spa

Back to Umngazi Hotel And Spa

1 How would you rate your overall experience?

GOOGLE - Amanda From Africa - 06 November 2021 - - - What a wonderful experience. I've always wanted to visit and so pleased it met my expectations. However there are a few things that could be improved on...Service in the main dining area could be brushed up on. As a first time guest it is always nice to be introduced to how things work rather than be left in the dark. The Spa was also lovely. Unfortunately my therapist had such long nails they would scratch me as she massaged and my partners therapist continued to chew gum during his massage. These are small things, but if they were fine tuned they'd have 5 Stars from me. xx" (https://tinyurl.com/yfyexms9).

Umngazi Hotel And Spa

Dear Amanda. Thank you for your positive and constructive feedback following your visit with us at Umngazi. We are very pleased that your rated your experience as wonderful and that we met your expectations. Your constructive comments a valuable to us as we continuously strive to improve our levels of service to our guests. Thank you for noting these, they're taken seriously. We look forward to welcoming you back and hope to do so soon. Pondo blessings from the Umngazi family.