We don't support this version of your browser

You are seeing this message because we detected that this browser is out of date
and does not support the features that make The ReviewA secure and easy to use.

Please update this browser to the latest version or install one of the browsers we recommend below.
If you believe your browser is up to date, please contact us (Please send your browser version.)

We recommend these browsers:

External Review's Review of Umngazi Hotel And Spa

Back to Umngazi Hotel And Spa

1 How would you rate your overall experience?

TRIP ADVISOR - Journey54304203586 - 11 March 2022 - - - Review - - - "Fantastic location but a bit of an outward drive to the resort. the only issue I had was the fact that pool side guests would dispose of nappies in the communal waste bins situated in the pool area. I would suggest that signs be erected requesting this not to be allowed based purely on hygiene standards and as a courtesy to other guests. I would also suggest that more care be taken by the staff when packing the table cutlery by using gloves as to avoid any contamination onto the utensils that could create stomach issues as was the case during our stay. Alternatively please vacuum pack the cutlery on the tables to avoid contamination."

Umngazi Hotel And Spa

Dear Guest Thank you very much for taking the time to provide us with your suggestions after your stay with us. We appreciate your feedback and will sit together as management to look at how we can improve our offering as per your advice. It was very unfortunate that there was a stomach bug going around all over South Africa which made it very hard for us to contain at Umngazi. We follow the highest hygiene standards in all our departments and we did everything we could on a daily basis to try and curb cross contamination. We are really sorry that you experienced stomach issued during your stay. The remote location of Umngazi, situated on the Umngazi river mouth, is one of the futures that makes Umngazi so special. We are sorry to hear that you found it an outward drive to the resort. We hope that we can welcome you back to our little piece of paradise in the near future. With warm Pondo greetings from our team.