External Review's Review of Umngazi Hotel And Spa

BOOKING.COM - Maxine - 31 July 2022 - - - Potential to be amazing but very disappointing - - - "The food choice looked great, the location is lovely and the staff were all very friendly Together with most of the resort we came down with Norovirus which meant we were very ill for two of the three days we stayed. It appeared that people had been ill at the start of the week and it was only on the Sunday when we enquired at reception what was making us so ill, were we told it was Norovirus. Ideally we would have been contacted to rearrange our stay based on illness sweeping the resort. Upon my return from Umngazi lots of people in my community had experienced similar sickness issues staying there, dating back to January 2022. The rooms we were in should have had wifi coverage but they didn't, which made our confinement to beds more challenging. There was no way to contact reception from the rooms which were a steep walk from reception (I selected these rooms specifically as they were meant to have coverage). The room allocation and configuration were wrong on arrival, although this was resolved by staff. We literally could not eat for 2 days of our stay, but were not offered any voucher/reduction."