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External Review's Review of Umngazi Hotel And Spa

Back to Umngazi Hotel And Spa

1 How would you rate your overall experience?

GOOGLE - Brett Russell - 10 August 2022 - - - "First day here. Place is beautiful. However, the service is very poor, certainly not what I expect. Also, the food at dinner was good (it was touted to be amazing), but our waiter was so bad he ruined the whole evening. Expected better at the price we paid."

Umngazi Hotel And Spa

Dear Brett. We wish you and your family a very warm welcome to Umngazi and that you will have an amazing time with us. We're delighted you find it beautiful and the food good. Please know that there is always management on duty to assist with any issues that may arise. We're pleased that we could speak to you first thing this morning on receiving your review. We cater for all dietary requirements and apologise that our waiter misunderstood your order last night but pleased that it was rectified. Please don't hesitate to bring anything to our attention so that we can deal with it immediately. We are looking forward to having you and your family with us at Umngazi in paradise on the Wild Coast.