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External Review's Review of Umngazi Hotel And Spa

Back to Umngazi Hotel And Spa

1 How would you rate your overall experience?

GOOGLE - Sandeep Singh - 30 March 2023 - - - "The rooms where fantastic and amazing. The location was really something else of the rooms. The rooms isolated away from everyone really gave that peace and privacy. Service from staff was very good. The only downside and this is where the one star was lost was on the food. Making side dishes for meat main courses and offering it as a vegetarian meal also considering the price paid I don't see why a simple thing like soya is not available for vegetarians. Noticed other vegetarians having the same issue as me on Sunday for lunch."

Umngazi Hotel And Spa

Dear Sandeep We are extremely grateful that you took the time to rate your stay with us. Thank you very much for your compliments on our rooms as well as service from the staff. We are so sorry to hear that you feel we offer side dishes for meat as a vegetarian meal. When guests book with us, they will inform us that they are vegetarian and we then communicate this information to the kitchen team. Both of our chefs and their team always go out of their way to prepare separate dishes for vegetarians. We really apologise that we did not do the same for you. I have forwarded your feedback to the kitchen team and I know that they will appreciate your comment. Sending friendly Pondo greetings from the Umngazi family and we look forward to welcoming you back with us.