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External Review's Review of Umngazi Hotel And Spa

Back to Umngazi Hotel And Spa

1 How would you rate your overall experience?

TRIP ADVISOR - LeeAnn - 2 June 2023 - - - Umngazi Hotel Review - - - "My dealings with you reception staff and bookings teams was frustrating and their overall knowledge and ability to understand and assist was poor. My account was a mess and I still haven't received my refund. Although breakfast was good and dinner provided reasonable options, the concoctions offered at lunch was mostly off putting. The weirdest combinations presented together! I would suggest that a themed lunch would work much better. I also think that in this day and age, decent coffee options are essential."

Umngazi Hotel And Spa

Dear LeeAnn. Thank you for taking the call from our rooms division manager to resolve the issues you had with your account. Management is always available to facilitate in these instances. We apologise that this isolated and unfortunate matter couldn't be sorted out there and then as we'd all prefer. Our friendly and efficient front office ladies love dealing with our guests and have many years of professional experience in the hospitality industry. Our previous reviews and comments from guests on a daily basis are testimony to the fact that our chefs produce a wide variety of passionately prepared fresh, healthy and delicious meals and dishes. Umngazi is renowned for its home away from home cuisine. Our complimentary house coffee is brewed using the finest coffee beans grown on the Wild Coast near Port Edward and is available in our dining room throughout the day and evening. Should a discerning coffee pallet prefer, we do also offer barrister prepared brews in our bar at very modest prices. We wish you well from our friendly team at Umngazi.