Umngazi Hotel And Spa
Dear Phumla. Thank you for taking our call so that we could discuss your feedback in perspective. We take all feedback exceptionally seriously and we appreciate your clarity so that we can improve. Your last-minute booking was in our last lovely room available, with a sea view. It is a gentle walk through our natural subtropical gardens. Umngazi is renowned for its amazing community, safe, peaceful and quiet surroundings. We're pleased that you confirmed that the food was great but that you misunderstood the availability of our delightful kiddies dining room. Umngazi is known for its friendly relaxed service and atmosphere and our previous reviews are testimony to this. Our spa on top of the dune overlooking the sea is stunning beyond words with only the sounds of the ocean in the distance to ensure complete and utter relaxation. Our passionate therapists receive amazing reviews and are so proud of their spa. Your points are assessed constructively as we continuously strive to offer our guests the very best holiday in paradise on the Wild Coast. Wishing you well from team.
