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SAQA58206 -National Certificate: Wholesale and Retail Operations
URPOSE AND RATIONALE OF THE QUALIFICATION
Purpose:
The National Certificate: Wholesale and Retail Operations, addresses skills and competencies for enabling entry-level employment and positions. The qualifying learner will to access opportunities for further development and training in the specialised areas of Wholesale and Retail such as:
Operations.
Administration.
Merchandising.
Stock control.
Customer service.
Visual display merchandising.
Help desk operations.
After successful completion of this qualifications learners will be able to:
Understand the sector in which they work.
Provide customers with a high level of service.
Operate effectively and efficiently in their area of specialisation.
This qualification has been developed to allow people within the industry to advance in an area of specialisation or to move into other areas of specialisation in the sector.
Rationale:
The Wholesale and Retail environment buys and sells a wide range of products and stock form manufacturers to the end user / consumer. Throughout this process a number of people perform a variety of functions. These functions can vary according to the size and type of organisation.
Each of these functions may in its own right lead to a whole career in the industry. These functions include:
Help Desk operating.
Sales staff.
Merchandising.
Warehousing.
Wholesaling.
Buying/purchasing.
Administration.
Credit management.
Management.
EXIT LEVEL OUTCOMES
1. Operate in the wholesale and retail environment.
2. Interact with customers.
Exit Level Outcomes for areas of specialisation in the qualification:
Depending of the area of specialisation selected, the qualifying learner will be able to:
3. Operate in a chain store environment.
Or
4. Operate in a SME retail environment.
Or
5. Perform external merchandising services.
Or
6. Operate in a wholesale environment.
Or
7. Operate a help-desk in a wholesale and retail environment.
Contact for eDeaf is Sakhile Gumede, our Business Development Co-ordinator:
T: 011 837 7432 (Reception)
M: 073 084 9377
E: sakhileg@edeaf.co.za