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The Success Company Client Care for Success Course

1 Reviews
Education - Tertiary
The Success Company Client Care for Success Course

About The Success Company Client Care for Success Course

The focus and core objective of this 1 Day Client Care for Success workshop is to ignite a passion within staff to treat clients in such a way that builds long-term, loyal clients by equipping staff with the skills to raise the standard of client care to a point of client care excellence.
The more clients you retain, the more your business grows as you bring in more clients and keep your existing clients.

"I saw today as a management course." - Delegate of S A Home Loans
"Thank you for the valuable information shared with us all, which I am sure has enriched our attitudes toward customers and colleagues alike." - Ronnie Snowgrass of Barloworld

Main Topics Covered in the Programme

The Bigger Picture
- Understanding the potential of client care to the business
- Exponential Growth
- The Reliability Chain

The Winning Attitude
- Psychological Reaction to Attitude
- My role and responsibility

Telephonic Client Care
- Inbound telephone calls
- Outbound telephone calls

Face-to-face Client Care
- The working wardrobe (Dressing for Success)
- Body language
- Meet & greet skills

Difficult customers
- The brain’s response to conflict
- How to deal with difficult clients

Mode of delivery: In house / Presented course

Duration: 1 day

"Thank you for providing me with a 'toolbox' topped with tools to better my skills with." - Zelda Thorne of Cape Town Metropole Region

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Published 23 Mar 2023

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